Cleveland Water & Fire Restoration, Inc

We received an appointment within one hour of contacting the company, and service one day later. Jack and Roman provided top notch service. Everything was explained in a way that made it easy to understand. In addition, their positivity made a difficult situation much less frustrating for us. I highly recommend Cleveland Water and Fire Restoration.

The world needs more of this level of service! Felipe and Roman communicated their arrival time well, and they were so friendly and professional... They even dealt w my barking dog w humor and understanding. They were thorough and explained the process and "next steps" well. After going through a really unpleasant water-related experience, I needed their expertise and help. Well done, gentlemen! I asked them for extra business cards so I can pass them out to anyone I know who needs this company's help. Can we go higher than 5 stars here? Highly recommend!

I have a small background with some shared application to what they do, and I have to say that as soon as I saw the work they did cleaning black mold from my home and setting up the equipment to dry the area, I was very impressed. They’re communicative about what to watch out for and how to get hold of them if any issues arise, as well as what we can do locally as a first step in the event of equipment failure. Roman and Nick clearly take pride in their work. Can’t ask for more than that.

Cleveland Water & Fire Restoration were fantastic! Our basement flooded in the evening and their team was here within two hours inspecting the damage, contacting our homeowners insurance, and setting up the mitigation system. TJ and Billy specifically were fantastic to work with - super friendly, professional, and knowledgeable! We would definitely use their service again if needed! Edit: I wanted to update the review after working through a claim with our homeowners insurance and Cleveland Water & Fire Restoration. Initially, our insurance would only pay for part of the work done and we had to file an appeal with the additional costs to have them reimbursed. While working through this, Cleveland Water & Fire's representatives repeatedly asked us to not pay them the rest of the money until they have a chance to appeal with our insurance company. Unbeknownst to us, they were concurrently filing a lien on our house for the partially unpaid bill, despite them asking us multiple times to not to pay them quite yet. They did a good job with the upfront work, but working with them has been a complete disaster on the back end. If you plan to submit a claim through insurance to pay for their services, I would highly recommend working with someone other than Cleveland Water & Fire Restoration.

Awesome company to work with! Our basement flooded on Friday and they had someone out immediately to check it out and go over everything with us. The crew (Derel, Sergie, Felipe, and Drew) were amazing from start to finish. They didn’t try to BS us and were honest with everything. They had a tough job (500gal of water removed) and they all had a smile on their face every time we saw them. Showed up on time and got right to work both days. We are very satisfied. Highly recommend!!